Returns and Exchange Policy
At Citrino Jewelry, we take pride in ensuring your satisfaction with every purchase. If you’re not completely delighted with your jewelry, we offer a simple and customer-friendly returns and exchange policy.
Returns:
- Returns can be initiated within 30 days from the date of purchase.
- Items must be in their original condition, unworn, and accompanied by the original packaging and tags.
- To start a return, please contact our customer service team at [support@citrinojewelry.com] to obtain a return authorization.
Exchanges:
- We understand preferences can change! If you’d like to exchange your jewelry for a different item or variant, please contact us within 30 days of purchase.
- The exchanged item must be in its original condition, with all packaging and tags intact.
Return Shipping:
- Customers are responsible for return shipping costs, except in cases of defective or damaged items.
- We recommend using a trackable shipping service to ensure the safe return of your item.
Refunds:
- Once we receive your returned item and confirm it meets our criteria, a refund will be processed to your original payment method.
- Please allow up to [number] business days for the refund to reflect in your account.
Defective or Damaged Items:
- If you receive a defective or damaged item, please contact us immediately at [support@citrinojewelry.com] with photos of the product and packaging. We will arrange for a replacement or refund.
Customized and Sale Items:
- Customized or sale items are final sale and are not eligible for return or exchange, except in cases of manufacturing defects.
Citrino Jewelry reserves the right to refuse returns that do not comply with our policy. We strive to make the returns and exchange process as seamless as possible, ensuring your experience with Citrino Jewelry is nothing short of exceptional. For any questions or further assistance, please don’t hesitate to reach out to our friendly customer service team.